Shipping policy

 

At Soleil Scientific Group, we are committed to delivering scientific equipment, medical supplies, and educational materials with the care and precision they deserve.

Processing Time Most in-stock orders are typically processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will generally begin processing on the next business day. Special-order, backordered, customized, or specialized equipment may require additional processing time. When applicable, estimated lead times will be communicated before shipment.

Estimated Shipping Times

  • Standard Shipping (US): typically 5–10 business days
  • Expedited Shipping (US): typically 2–4 business days, when available
  • International Shipping: typically 10–21 business days, depending on destination, customs processing, product availability, and carrier conditions.

Shipping estimates are provided for reference and are not guaranteed. Actual delivery times may vary depending on the product, supplier, destination, carrier, customs, and circumstances outside our reasonable control.

Shipping Rates Shipping rates are calculated at checkout based on order weight, dimensions, and destination.

Fragile & Specialized Equipment Laboratory and medical equipment is carefully packaged to ensure safe delivery. Items requiring special handling may incur additional shipping fees, which will be communicated prior to shipment.

Order Tracking Once your order ships, you will receive a confirmation email with a tracking number.

Damaged or Lost Shipments If your order arrives damaged or appears to be lost in transit, please contact us within 48 hours at info@soleilscientificgroup.com so we can resolve the issue promptly. Please include your order number and clear photos of the item and packaging. We will review the issue and work with you and the carrier, when applicable, to determine an appropriate resolution.

International Orders & Customs International customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country, unless otherwise stated at checkout. These charges are determined by local customs authorities and are beyond our control. Customs processing may also affect delivery times. We recommend contacting your local customs office for more information before placing an international order.