Shipping policy
At Soleil Scientific Group, we are committed to delivering scientific equipment, medical supplies, and educational materials with the care and precision they deserve.
Processing Time Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.
Shipping Times
- Standard Shipping (US): 5–10 business days
- Expedited Shipping (US): 2–4 business days
- International Shipping: 10–21 business days (varies by destination)
Shipping Rates Shipping rates are calculated at checkout based on order weight, dimensions, and destination.
Fragile & Specialized Equipment Laboratory and medical equipment is carefully packaged to ensure safe delivery. Items requiring special handling may incur additional shipping fees, which will be communicated prior to shipment.
Order Tracking Once your order ships, you will receive a confirmation email with a tracking number.
Damaged or Lost Shipments If your order arrives damaged or is lost in transit, please contact us within 48 hours at [your email] so we can resolve the issue promptly.