Refund policy
Refund Policy — Soleil Scientific Group
At Soleil Scientific Group, we stand behind the quality of the products we offer. Customer satisfaction and transparent service are important to us.
Return Window
We accept returns within 30 days of delivery for most eligible physical items that are unused, in their original condition, and in their original packaging.
Eligible Items
- Unused laboratory equipment in its original packaging.
- Unopened educational materials.
- Medical and laboratory supplies that have not been opened or used.
Non-Returnable Items
- Opened or used laboratory or medical consumables.
- Customized, personalized, or special-order equipment.
- Items damaged through misuse, improper handling, or unauthorized modification.
- Digital products, downloadable materials, and electronically delivered educational resources once accessed or downloaded, except where required by applicable law or when the product is defective or materially different from its description.
Return Process
To request a return:
- Contact info@soleilscientificgroup.com within 30 days of delivery.
- Provide your order number and reason for the return.
- If the return is approved, Soleil Scientific Group will provide return instructions and, when applicable, a return shipping label.
- Returned items must meet the eligibility requirements described above.
Please do not return products without first receiving return instructions.
Return Shipping
Customers are responsible for return shipping costs for eligible non-defective returns unless otherwise stated.
If an item arrives damaged, defective, or incorrect, Soleil Scientific Group will cover the applicable return shipping costs or provide an appropriate resolution at no additional cost to the customer.
Exchanges
We do not offer direct exchanges for standard returns. Customers may return an eligible item in accordance with this policy and place a new order.
Damaged, defective, or incorrect items will be handled separately as described below.
Refunds
Once the returned item has been received and inspected, approved refunds will be processed within 5–7 business days to the original payment method.
The time required for the refund to appear in your account may vary depending on your bank or payment provider.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact info@soleilscientificgroup.com as soon as possible, preferably within 48 hours of delivery.
Please include your order number and clear photographs of the item and packaging when applicable.
We will evaluate the issue and, when appropriate, arrange a replacement, refund, return shipping, or another suitable resolution at no additional cost to the customer.
Contact
For questions regarding returns or refunds:
Soleil Scientific Group
Email: info@soleilscientificgroup.com
Website: soleilscientificgroup.com