Refund policy
At Soleil Scientific Group, we stand behind the quality of every product we offer. Your satisfaction is our commitment.
Return Window We accept returns within 30 days of delivery for most items in original, unused condition with original packaging.
Eligible Items
- Unused laboratory equipment in original packaging
- Educational materials in unopened condition
- Medical supplies that have not been opened or used
Non-Returnable Items
- Opened or used medical/laboratory consumables
- Custom or special-order equipment
- Items damaged due to improper use
Return Process
- Contact us at [your email] within 30 days of delivery
- Include your order number and reason for return
- We will provide a return shipping label within 2 business days
Refunds Once we receive and inspect the returned item, refunds are processed within 5–7 business days to the original payment method.
Damaged or Defective Items If you receive a damaged or defective product, contact us within 48 hours of delivery with photos. We will replace or refund at no additional cost.