Shipping Policy
Thank you for shopping at The Soleil Sports. We are committed to delivering your order as quickly and safely as possible.
Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Times
- United States: 7–15 business days
- International: 14–30 business days
Shipping times are estimates and may vary due to carrier delays, customs processing, or other factors outside our control.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order weight. We offer free shipping on qualifying orders.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your order using our Track Order page.
Customs & Duties
International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in our shipping costs.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at soleilsamson@yahoo.fr within 7 days of the expected delivery date. We will work with the carrier to resolve the issue as quickly as possible.
Contact Us
For any shipping-related questions, please reach out to us at soleilsamson@yahoo.fr.